About Us

Carr & Westley are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Carr & Westley
Bourne Mill Hadlow Tonbridge Kent TN11 0EU United Kingdom

Phone: 01732 850280
Fax: 01732 851825
Email: sales [at] carrwest [dot] co [dot] uk

Making A Purchase Making a purchase with Carr &Westley online could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We DO NOT charge for any item until it is despatched. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

This site is also protected by a golden padlock to ensure you have a safe shopping experience.
Shipping And Handling NO EXTRA CHARGE is made for post and packing within the UK. All goods are dispatched by ROYAL MAIL.
Most items are despatched by return. Dresses, skirts and trousers may take a little longer as the
5 lengths we offer require special attention.

Please contact our friendly, helpful staff on 01732 850280 for any further information. Mon to Thurs 9.00a.m to 5.00p.m, Friday 9.00am to 4.00pm.




Orders within the EU will require £5.00 P&P, orders from outside of the EU will require £10.00 P&P.
Delivery Schedule We endeavour to send goods out by return, with no extra charge for post and packing. However dresses, skirts and trousers may take a little longer due to the five lengths that we offer.

Back Orders If your item is not in stock, we will back order for you.
Tax Charges For orders made from the UK or the European Union, 15% VAT is added and included in the total price that you see. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Our absolute guarantee-money refunded or goods exchanged if returned unused with 21 days.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01732 850280 (International +44 01732 850280) or fax us on 01732 851825 or write to us at Bourne Mill Hadlow Tonbridge Kent TN11 0EU United Kingdom
Privacy Policy Carr & Westley do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Our absolute guarantee: money refunded or goods exchanged if returned unused with 21 days. If you are unhappy with your order for any reason please return it to us within 21 days and we will give you a full refund or exchange. We suggest you retain proof of posting. Please allow us up to 14days to process. You need to pay the postage for the goods that come back to us via the post office unless they are faulty or not the goods requested. This in turn helps us keep our prices down. Your statutory rights are not affected.

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