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A MESSAGE FROM ALL OF US AT C&W 

24/03/20

As the current Coronavirus situation continues to unfold, it is affecting each of us in different ways and is likely to continue to do so over the coming weeks and months. Our thoughts go out to anyone who has been directly affected.
As a business, we continue to monitor the situation, keeping the health and wellbeing of our customers, staff and wider community a priority. Our online shop (www.carrandwestley.co.uk) & order lines (01732 850280) are operating as normal. We also understand that you might not be able to access your local Post Office as you usually would, so we have introduced a flexible returns policy. To make things easier and safer for you, we are pleased to offer the following:

- As always - Free UK Standard Delivery on all orders.

- Contactless deliveries via Royal Mail.

-Flexible returns policy (if you have issues returning your items, please give us a ring and we will assist you.)

-Friendly staff based in our local village of Hadlow - fancy hearing a friendly voice, then please don’t hesitate to ring us.

Whilst we’re staying focused on bringing you the best level of service we can, we are also navigating an ever changing climate and it is important for us to keep you and our team safe. After a lot of thought and careful consideration, we’ve made the decision to put production on hold in our Factory (C&W branded products) from Tuesday 24th March until it is safe to re-open. All orders will be fulfilled at the earliest opportunity. We have a lot of products currently in stock, so this shouldn’t affect things too much. Please don’t hesitate to ring for further information.
We really appreciate your support and loyalty during this time. If you would like to place an order, please use the code CW69 to receive 10% off*. We have received some wonderful messages of support over the past few days that have really brightened our day. Thank you.

With very best wishes,
Alex Gorringe and the C&W team

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