Customer Service

Goods Not To Your Liking?

Click here to generate your free Royal Mail return label. 

If you are unhappy with any products purchased we are happy to exchange or refund items returned within 30 days of receipt. Goods should be returned unused, unwashed and in original packaging. Please see back of invoice for further instructions.

Please allow us 14 days to process a return. Return by 2nd class Royal Mail. Important: Please retain your receipt from the post office as proof of posting.

Delivery Charges & Times

Delivery Service Delivery Cost Delivery Time Carrier
UK Standard 
(Orders Above £100)
£0 2 - 7 Days Royal Mail
UK Standard 
2 - 7 Days
Royal Mail
Express £6 2  Days Royal Mail
Rest of the World £12 Please Enquire Royal Mail


Order Availability

We try to maintain good stock levels but demand can occasionally take us by surprise and leave items temporarily unavailable. In these rare cases we will tell you when we expect more deliveries. Products made in our studio are made to order and can take up to 21 days for delivery. To avoid delays, items will be dispatched when available. With multiple product orders you may receive several parcels.

Washing instructions

All products are machine washable at 30 degrees, unless specially stated as dry clean only in the product description.

C&W Guarantee

1. Free UK delivery on orders above £100. 

2. Full refund or exchange if goods returned unused within 30 days

3. All goods insured against loss or damage.

4. In over 103 years of business we have never, and never will, share customer data with third party companies for marketing purposes.

3 Easy Ways To Order

Phone: 01732 850280. Our experienced customer service staff are available to take your order by telephone. Hours: Monday – Friday (9am – 5pm).

Online: Take your time browsing this site and order any time, day or night. Pay securely with peace of mind.

Post: Request our catalogue and fill in and return the form in the back.

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